Privacy Policy

• Consumer – An individual who visits Ensurance.com, seeks insurance information or assistance, or submits an insurance request through the platform.
• Agent – A licensed insurance professional or agency participating in Ensurance and eligible to review insurance requests through the platform.
• Request Access – The process by which Ensurance may make information from a Consumer's insurance request available to eligible Agents for review and potential engagement.
• Service Providers – Vendors who help operate our platform, store data, provide analytics, or support communications.

We may collect the following categories of information, directly from you, from publicly available sources, or from third parties:

A. From Consumers

• Name, mailing address, email address, and phone number
• Insurance interests or needs
• Demographic information, such as age or marital status (if provided)
• Any other details voluntarily submitted through forms, chat, or communications
• Technical data such as IP address, device information, browser type, pages visited, and referral links
• Information collected via cookies, web beacons, and other tracking technologies

B. From Agents

• Name, agency name, mailing address, email address, and phone number
• Licensing and carrier appointment details
• Services offered, business description, and service areas
• Payment and billing information for subscription services
• Account login and profile details
• Technical and usage data similar to Consumer collection

Ensurance uses the information shoppers provide to support their insurance-shopping experience, including organizing requests, identifying available insurance options, supporting quote activity, facilitating licensed review where appropriate, and enabling shoppers to move toward purchasing available coverage.

When you submit your information through our website, you authorize us to use and share that information in the following ways:

• Connecting You With Agents Information you provide may be made available to eligible Agents when needed to review or respond to your insurance request. Ensurance does not broadly distribute your request for unrelated marketing purposes.
• Additional Request Access If an initial eligible Agent is unable to assist, Ensurance may make the request available to another eligible Agent so you can continue toward an appropriate next step.
• Independent Third Parties Agents are independent businesses with their own privacy policies and legal obligations. Once we share your information with an agent, their handling of your information is governed by their own privacy practices. Ensurance.com does not control and is not responsible for how any independent agent uses, stores, or shares your information once it has been provided to them.
• Service Providers We may share your information with trusted vendors who help us operate our website, verify licensing, process requests, store data, provide analytics, or deliver communications. These vendors are only permitted to use your information for the specific services they provide to us.
• Legal and Compliance Requirements We may disclose your information if required by law, regulation, legal process, or to protect our rights, property, or safety, or that of our users, agents, or the public.
• Business Transfers In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to a successor entity as part of that transaction.

Important Disclaimers

• Ensurance.com does not sell your personal information for unrelated marketing purposes outside the scope of providing the services you request through Ensurance.
• By submitting your information, you acknowledge that Request Access is central to our service, and information may be made available to eligible Agents as described in this Privacy Policy.
• We do not guarantee or endorse any agent’s services, the accuracy of their statements, or the outcome of your interactions with them.

You are encouraged to review an agent’s own privacy policy before sharing sensitive information directly with them.

Ensurance.com recognizes the importance of transparency about how information moves through our request process. Our platform:

• Receives information that Consumers and Agents choose to provide through insurance requests, account features, support, referrals, and other communications.
• May collect behavioral and technical data, including site activity, approximate location information, device identifiers, and engagement metrics.
• Uses service providers where needed to operate the Site, process requests, store data, provide analytics, support communications, and maintain security.

We maintain a broad and detailed privacy framework to:

• Meet legal obligations in multiple jurisdictions.
• Limit potential disputes or claims.
• Reduce the risk of regulatory penalties by providing full disclosure of collection, use, and sharing practices.

We collect and process:

• Account Information – names, contact details, licensing details, agency information.
• Contact Information – data used for invitations or referrals.
• Communications – messages sent through the platform, inquiries, and support interactions.
• Transactional Data – insurance request activity, subscription purchases, payment details.
• Location & Device Information – IP address, geolocation (if enabled), browser type, device identifiers, operating system.
• Professional Information – agency affiliation, licensing status, professional certifications.
• Sensitive Personal Information – voluntarily provided and relevant to platform use.
• Reviews & Moderation Data – information related to review submissions and safety checks (see Section 5.1 for details).

We use this data for service delivery, request processing, site improvement, analytics, fraud prevention, security, communications, and compliance. We may share it with service providers and government or regulatory authorities when lawful and necessary for those purposes.

5.1 Reviews & Moderation Data

What we collect if you submit a review through a review feature we make available. We may collect the information you provide (e.g., name, email, rating, review text, photos) and technical data associated with the submission (e.g., IP address, approximate location derived from IP, device/browser details, timestamp, referral URL). We may also create moderation records such as rule flags (spam/bot/phishing/PII), redaction notes, publish/decline decisions, and dispute correspondence.

How do we use this information?

• Operate and display the review feature
• Detect and prevent spam, bots, phishing, impersonation, and other abuse.
• Enforce our Review Policy (including redacting private information and tagging rule violations).
• Communicate with you about your submission (e.g., requests for clarification).
• Maintain security, improve moderation accuracy, and generate de-identified or aggregated insights about feature usage.

Public nature of reviews. If a review feature is available and a review is published, that review may be visible to visitors to the Site. Please do not include private information such as policy/claim numbers, phone/email, addresses, SSN/DOB, or payment data. We may redact such data and mark changes as [moderator redaction].

Sources and categories. Sources include you (directly), your device/browser (automatically), and our hosting/anti-abuse providers (as service providers). Categories include identifiers (name, email, IP), internet/network activity (device, user agent, referral), coarse geolocation (from IP), audio/visual content (if uploaded), and inferences generated solely for abuse detection (e.g., spam risk scores).

Sharing and service providers. We may disclose review and moderation data to vetted service providers (hosting, storage, anti-spam/moderation, email delivery) under contracts limiting their use to our instructions. We may also disclose information as required by law, to enforce our policies, or to protect rights and safety. We do not sell review or moderation data and do not share it for cross-context behavioral advertising.

Automated tools & human review. We use automated tools to flag likely spam/bot/phishing or policy issues; human moderators make the final decision in most cases. We do not make adverse decisions about you based solely on automated processing of review data.

Retention. We retain published reviews while the related profile or page is live. Moderation records and audit logs may be kept up to 24 months after removal (or longer if required by law, to prevent abuse, or to resolve disputes). De-identified/aggregated data may be retained without a time limit.

Your choices & rights. You may request correction or removal of your review, or dispute a moderation decision, by contacting support@ensurance.com (include the page URL and details). State-specific rights can be exercised using the instructions in Section 6 of this Privacy Policy.

If you are a resident of California, Colorado, Connecticut, Utah, Virginia, or other states with privacy laws, you may have additional rights under CCPA, CPRA, CPA, VCDPA, CTDPA, and UCPA, including:

• The right to know what personal information is collected, used, and shared.
• The right to request deletion of personal information.
• The right to opt out of certain data sharing.
• The right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact privacy@ensurance.com with “Privacy Request” in the subject line. We will verify your identity before processing requests.

We use cookies, pixels, and other tracking technologies to:

• Enable core site functionality.
• Understand user behavior and improve our platform.
• Provide relevant site content and measure how our services are used.

You can control cookies through your browser settings, though disabling them may limit some site functionality.

We believe trust is earned through transparency and clear communication. Our privacy commitments help us:

• Provide clarity about how your data is collected, used, and shared.
• Support a controlled insurance request process with clear privacy expectations.
• Maintain a policy that can be reviewed against applicable legal and regulatory requirements.
• Reinforce our commitment to a trusted, user-focused starting point for insurance shopping.

We maintain administrative, technical, and physical safeguards, including:

• Access controls.
• Secure servers and encryption where appropriate.
• Locked office facilities and secure physical storage.

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

Agents can log in to their account at any time to update or delete their profile. Agents may also request account deletion by contacting us directly at support@ensurance.com.

Ensurance.com may link to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest version. Continued use of our services after changes indicates acceptance.

If you have questions about this Privacy Policy, email us at privacy@ensurance.com.